Saldo Apps is the company that cares about their Products being top notch, their Employees feel great and their Customers have only positive experience. Hence we are looking for a Customer Support/Customer Success Manager to join our team.
We develop the products ecosystem for small businesses and self-employed professionals to find solutions for their needs. We have started with the Invoice Maker, rapidly raised to the top positions on the US market and now we also have such products as Receipts Scanner, Mileage Tracker, Point Of Sale with 20 000+ Users overall. On top of that, we are about to launch an app for personal and business financial accounting.
So why is it great to work with us?
- No bureaucracy – we are flexible in making decisions and changes
- A team of professionals in their areas and a great environment for sharing experience
- Ambitious goals – we are sure our $1М ARR is a first step and we aim at reaching $100M ARR in 4 years
- Customer Success Project is only at its start and we offer to grow and create together. As people cannot talk about Batman without Alfred so we want our Clients talk about our apps and great Customer Service
Join us and let’s help millions of entrepreneurs together! 🙂
What do we expect from you?
- You have been working in Customer Support/Customer Success Manager roles for 1-2 years.
- Client-oriented approach is your main tool. You know that business cannot run without it’s Customers and know how to make them feel special.
- You are not afraid of concerns or complaints. You see no obstacles in turning concerns into certainty about the product and service, and know how to make complaints work for business.
- A true detective. You can bring all the puzzle pieces together and solve the case for a Customers.
- Excellent verbal and written English. We have Clients all over the globe and English is perfect option to bring us all together.
- Worked with any Live Chat software and familiar with Google Docs/Sheets/Slides.
- Ability to work from 8 AM:5 PM PST Mon-Fri (with 1-hour break).
- Have your own PC/laptop for work.
Nice to have:
- If you have worked previously in mobile.
- Good Spanish.
What will be your tasks?
- Daily communication with Customers to build trusted and long lasting relationships.
- Managing reviews to solve complaints and create positive company image.
- Working on Customer Conversion, Engagement and Retention.
- Active participation in team development – we expect your ideas and suggestions to grow into tasks and results.
- Collaboration with our Product and Marketing teams to make our apps even better and spread them among bigger amount of Users.
What do we offer:
- Flexible work schedule. This is not just wording, but real flexibility. You can start and end your day at any time in any location and country, the main thing is to take into account team processes and achieve the desired results. We don’t track your time, we don’t take screenshots of your desktop, and we don’t engage in micromanagement at all.
- 36 business days of paid day off, which can be spent on vacation, sick leave, public holidays and generally at your own discretion.
- We reimburse 50% of the cost of learning English.
- If you use medical insurance we are ready to compensate you for 50% of its cost.
- We can reimburse you for 50% of the cost of studying at courses, training, and webinars and we also have developed networking and community for sharing experience.
- Twice a year, we host large-scale corporate events, attended by more than 800 employees from different countries. And together with the Saldo Apps team, we go to Odesa for a week-long hackathon every summer, where we work on new products and relax together. We will resume these traditions as soon as it is possible and safe for everyone.
Remote 
